Frantix Ticket Services
No additional service fees…ever!
If the success of your event depends of outstanding customer service, and whose doesn’t?), then you can depend on Frantix to enhance patron satisfaction – and your bottom line.
Our unique “no customer service fee” sales philosophy drives your advance sales like no other service can – because it perfectly matches the needs of your consumers. From large outdoor festivals to small business meetings – Frantix takes the nickel and dime out of attending events and puts your best foot forward from the very first contact.
First
Impressions Make or Break a
Our friendly, professional and experienced staff are available on a daily basis to handle inquiries about your organization and your events. Unlike the monolithic ticket companies, all of our employees are fully informed on nearly every aspect of your organization before they take a single phone call or open a box office window. We’ll make sure your guests have the best possible experience from the moment they pick up the phone to inquire about the event, right up to the moment they take their seat. You’ll be able to focus on producing and marketing your event with the peace of mind that your customers are happy too.
Don’t get the
run-around…
Let us run the numbers for you. Our customized reports make sure you have the information you need to manage your sales. And because we ask your customers how they heard about the event, we even provide you with an up-to-date profile of your event publicity.
The no service
charge alternative
Did you ever call or go to an outlet to buy a ticket to a concert that was advertised at $35.00 but when you were done you had paid $48.00? Didn’t you feel ripped off? Didn’t you wish the producer had advertised the “real” price for the ticket? At Frantix, instead of adding high surcharges to the consumer’s purchase, we bill a reasonable fee-for-services directly to you, the event producer. We provide our services at the fair prices based on the specific needs of your event – you pay only for the services you use. Because our fees are normally charged on a transaction basis, you pay for our service only when you make a sale. You’ll be able to quickly budget for our service while minimizing risk.
No matter what type or size of event you are planning, Frantix has the customer service solution that works for you!
Frantix Customer
Services
v Professional inbound customer support and order fulfillment for tickets and registration – for individuals, groups and subscriptions
v Professional, experienced staff familiar with your event
v Web based orders accepted 24/7 using secure encrypted service for customer safety and peace of mind.
v Highest customer service standards; friendly, professional and experienced staff
v No upselling of unwanted “event guides subscriptions” or T-shirts
Frantix Client
Services
v Sales reports faxed or emailed weekly/daily as needed
v Management staff responsive to your individual needs for information and assistance. You will be given a list of Managements business, home and cell phone numbers.
v Community ticketing outlets can be set up at your choice of local merchant locations. We’ll print and deliver outlet tickets and track their sales so everything is on one page.
v Web site link to your existing site when you link to us.
v Promotional mailing service available
v All purchaser data collected for marketing and audience development.
v Full mailing list on self-stick labels available at no cost to you up to four times per year.
v “Round-Up” donation service available for benefit events
v Publicity reports: we’ll keep track of how purchasers heard about your event
For a customized service quotation for your ticketing needs
please contact:
Dirk Burns, President
Frantix
415/621-1216
or dirk@frantix.net